Australia Post Billpay
I have had an Australia Post PO Box for 15 years or so. I had an Australia Post mail redirection service for several years but since they failed consistently to redirect my mail I let that lapse because it was a waste of money.
The only online way to pay Australia Post for their PO Box service is to use Australia Post's own Post Billpay service. The only way.
I hate using this service. The only bill I want to pay with this service is the only bill I have to pay with this service. Australia Post's own goddamn bill.
As a result, every 12 months I have to get my password reset because I can't remember what it was 12 months before.
This year, the user id and password lookup function failed. I tried all 4 post codes that it could have been, different spellings of my mother's maiden name and different ways of writing my birth date. Eventually, I came to the conclusion that their system had actually forgotten about me. So, I created a new account, I registered my payment details (again) and I attempted to make my payment to Australia Post.
No can do. Error message: Australia Post requires payment by 31 March 2007.
I check the time: 22:30, 31 March 2007.
So, I find a complaints form and vent my spleen for the umpteenth time about having to use this useless service.
I have to say though, at least the complaints system worked.
I hadn't even finished writing up this blog post when I received a call from Australia Post's payment processing service offering to take my payment over the phone. Given the completely obnoxious nature of the rest of the service, that is nothing short of astonishing.
Postscript: On April 10, I received a final notice from Australia Post, dated April 1, demanding payment of the bill that I actually paid on March 31. D'oh.